Terms&Conditions
STUDIO MAGGIE — FFREW B.V.
1. General
1.1 These General Terms & Conditions apply to all quotations, assignments, agreements and services provided by FFREW B.V., trading under the name Studio Maggie, hereinafter referred to as "Studio Maggie".
1.2 Studio Maggie provides creative services including, but not limited to, interior design, creative direction, concept development, product design, styling, sourcing, procurement, project management and creative production.
1.3 Any deviations from these terms must be agreed upon in writing.
1.4 Where the Client is a consumer, mandatory consumer protection laws shall prevail over any conflicting provision.
2. Services & Assignments
2.1 An assignment is confirmed upon written acceptance, including confirmation by email.
2.2 The scope of work, fees and deliverables will be specified in a quotation, proposal or written agreement.
2.3 Studio Maggie may be engaged for an entire project or individual stages, from initial concept and design to sourcing, production coordination and final delivery.
2.4 Studio Maggie will perform its services with reasonable care, skill and professionalism. Unless expressly agreed otherwise, its obligations are obligations of reasonable efforts rather than guaranteed results.
2.5 Any additional work or changes outside the agreed scope may result in additional fees and adjustments to the project schedule. Such changes will be communicated and agreed upon in advance.
2.6 Studio Maggie may engage external specialists, suppliers and contractors where required, without prejudice to its own contractual obligations.
3. Project Management & Production
3.1 Studio Maggie may act as a creative project manager, coordinator or production supervisor, overseeing external suppliers, manufacturers, contractors and other parties involved.
3.2 The specific responsibilities and authority of Studio Maggie will be defined in the agreed scope of work.
3.3 Where the Client enters into contracts directly with third parties, those parties remain responsible for their own contractual obligations, workmanship, products and warranties.
3.4 Unless expressly agreed otherwise, Studio Maggie does not provide structural engineering, technical calculations, building inspections, permit applications or other regulated professional services.
3.5 Studio Maggie will make reasonable efforts to coordinate schedules and deliverables but cannot guarantee the performance or delivery dates of independent third parties.
3.6 Studio Maggie remains responsible for its own performance of the agreed project management and coordination services.
4. Fees & Payment
4.1 Services may be charged at an agreed hourly rate, daily rate, fixed project fee or a combination thereof.
4.2 Unless stated otherwise, prices quoted to business Clients exclude VAT. Prices communicated to consumers include VAT.
4.3 Studio Maggie may require an advance payment before commencing work or placing orders. The amount and payment schedule will be agreed upon in advance.
4.4 For ongoing projects, invoices may be issued periodically or upon completion of agreed project stages.
4.5 Invoices are payable within 14 days of the invoice date unless otherwise agreed in writing.
4.6 Reasonable travel, accommodation, shipping, production and other external expenses may be charged separately where agreed in advance.
4.7 In the event of late payment, Studio Maggie may suspend its services after written notice and a reasonable opportunity to remedy the non-payment. Statutory rules concerning interest and collection costs shall apply.
5. Procurement, Custom-Made Products & Production
5.1 Studio Maggie may source, order, purchase or arrange the production of furniture, lighting, fabrics, curtains, decorative objects and other products.
5.2 It will be agreed in advance whether Studio Maggie purchases products on behalf of the Client or purchases and resells them directly.
5.3 Where Studio Maggie acts on behalf of the Client, applicable supplier terms will be communicated where relevant.
5.4 Custom-made products, including curtains, furniture and bespoke interior items, will be produced according to specifications approved by the Client.
5.5 Changes requested after approval may result in additional costs and revised delivery dates, subject to prior agreement.
5.6 Minor variations in colour, texture and natural materials may occur, provided the delivered products conform to the agreed specifications and applicable legal requirements.
5.7 Where Studio Maggie acts as the seller, the Client retains all applicable statutory rights relating to product conformity and remedies.
5.8 For distance contracts with consumers, Studio Maggie will provide the legally required information concerning withdrawal rights and any applicable exceptions, including those relating to genuinely personalised or custom-made goods.
6. Planning & Delays
6.1 Project schedules and delivery dates will be agreed upon where applicable.
6.2 Unless expressly confirmed as binding, project timelines are estimates, subject to applicable law.
6.3 Delays caused by changes, missing information, postponed approvals or circumstances attributable to the Client may result in revised schedules and additional costs.
6.4 Studio Maggie will inform the Client of significant delays as soon as reasonably possible.
6.5 Additional work and reasonable costs resulting from Client-related delays will be discussed and, where required, approved before being incurred.
7. Client Responsibilities
7.1 The Client shall provide all relevant information, measurements, documentation, decisions and approvals necessary for the execution of the assignment.
7.2 The Client is responsible for the accuracy of information supplied.
7.3 The Client shall review proposals, designs, material selections and other documents within a reasonable timeframe.
7.4 Where required, the Client shall arrange access to project locations and ensure the availability of relevant parties.
7.5 Communication with suppliers and contractors shall follow the agreed project responsibilities and communication structure.
8. Changes, Cancellation & Termination
8.1 Either party may terminate an assignment in accordance with the agreement and applicable law.
8.2 Upon termination by the Client, Studio Maggie shall be entitled to payment for services already performed and reimbursement of reasonable, demonstrable costs and commitments, insofar as permitted by law.
8.3 Orders and production commitments that cannot reasonably be cancelled without cost may be charged to the Client where such commitments were validly made on the Client's behalf or otherwise agreed.
8.4 Upon termination, Studio Maggie shall provide the project documentation to which the Client is contractually or legally entitled, subject to applicable payment and intellectual property arrangements.
8.5 Mandatory consumer cancellation and withdrawal rights remain unaffected.
9. Liability
9.1 Studio Maggie shall be liable for damage directly resulting from an attributable breach of its contractual obligations, in accordance with applicable law.
9.2 Studio Maggie shall not be responsible for failures of independent third parties contracted directly by the Client, except to the extent that the damage also results from Studio Maggie's own failure to perform its agreed services.
9.3 For business Clients, Studio Maggie's liability for direct damages shall be limited to the fees agreed and invoiced for the relevant assignment, subject to a maximum of the amount paid under its applicable liability insurance plus any deductible. If no insurance payment is made, the agreed fee for the relevant assignment shall be the maximum.
9.4 These limitations shall not apply in cases of intent or deliberate recklessness, or where liability cannot legally be excluded or limited.
9.5 Consumer rights and statutory liability protections remain unaffected.
9.6 The Client shall notify Studio Maggie of any alleged deficiencies within a reasonable time, allowing Studio Maggie an opportunity to investigate and, where appropriate, remedy the issue.
10. Intellectual Property
10.1 All intellectual property rights relating to concepts, designs, drawings, presentations and other creative work developed by Studio Maggie remain with FFREW B.V., unless otherwise agreed in writing.
10.2 Upon full payment, the Client receives a licence to use the agreed deliverables for the intended project and purpose.
10.3 Reproduction, commercial exploitation or reuse of designs for other projects requires prior written permission unless otherwise agreed.
10.4 Any transfer of copyright must be recorded in a written deed.
10.5 Intellectual property rights belonging to third parties, including photographers, artists and external designers, remain reserved.
11. Portfolio & Publication
11.1 Studio Maggie may photograph and publish completed projects on its website, social media and other promotional materials where the necessary permission or other valid legal basis exists.
11.2 For private residences, prior permission will be requested before photographing or publishing recognisable interior images.
11.3 Confidential business information and projects subject to confidentiality agreements will not be published without authorisation.
11.4 Agreed publication dates, credits and attribution requirements will be respected.
12. Confidentiality & Privacy
12.1 Both parties shall treat confidential information obtained during the assignment with appropriate care and shall not disclose it without authorisation, unless necessary for performance of the agreement or required by law.
12.2 Studio Maggie may share relevant project information with suppliers and contractors where necessary for the execution of the assignment.
12.3 Personal data will be processed in accordance with applicable data protection legislation, including the GDPR.
13. Force Majeure
13.1 Neither party shall be liable for failure to perform obligations where performance is prevented by circumstances beyond its reasonable control, subject to applicable law.
13.2 The affected party shall inform the other party as soon as reasonably possible.
13.3 Both parties shall discuss appropriate adjustments to the project schedule or scope.
13.4 Where performance becomes permanently impossible, the statutory rules concerning termination and settlement shall apply.
14. Complaints & Disputes
14.1 Any complaints regarding services or products should be submitted in writing as soon as reasonably possible, with a clear description of the issue.
14.2 Studio Maggie shall be given a reasonable opportunity to investigate and propose an appropriate solution.
14.3 These General Terms & Conditions and all agreements with Studio Maggie are governed by Dutch law, without prejudice to mandatory consumer protections that may apply.
14.4 Disputes involving business Clients shall be submitted to the competent court in Amsterdam, insofar as legally permitted.
14.5 For consumers, statutory rules on jurisdiction shall apply.
STUDIO MAGGIE
A trading name of FFREW B.V.
Business address: Weesperzijde 87h, 1091 EK, Amsterdam
Chamber of Commerce (KvK): 83271376
VAT identification number: NL862803871B01